From: Barthary, R. (Rashika) 
Sent: 14 February 2013 13:09
To: basillanka@telkomsa.net
Subject: MR AND MRS RAMDAYAL – NO 5 UMDONI ROAD OSLO BEACH

Hi Mr Lanka

I would like to commend your armed responds unit as well as your controller that was on duty last night.

I was alone with my baby and when I had woken I discovered we had no power. It was pitch black outside and murphy’s law when you alone you hear everything around you.

I had called the control room and at around 11.45pm and advised him I  was scared out of my wits and asked him to send his guys to patrol the area, I had also asked the control room guy to advise his guys that I am alone and for them to let me know that there were around.
Within minutes of my call I heard the guys ring their siren once outside to say they were around and that had given me some peace of mind.

Around 2 pm I was still wide awake out of fear of being alone and I noticed some lights shining into my bedroom, I once again called the control room and the lovely gentleman sent out his guys who responded almost immediately…they were probably patrolling the area as I had called so many times.

On their second arrival they viewed the full property again and the control room guy assured me all was in order, which was a huge relief for me.

I would like to express my sincere gratitude to the responds team and control room guy who really went out of their way to assist me last night. For many people they many feel this is their job but to me to know there are people in your team that really are sincere and care about the neighbourhood is amazing.

Please thank them for last night and I do apologise as I do not know their names and who came out last night but I must admit they really put me at ease knowing I could call on them at any time and they would be there to protect me and my family.

Thank you for the excellent service you and your team provide to the public and personally to myself and family.
You have an excellent team of people working for you.

Keep up it up!